Jessica is PRO all the way — We needed a European vacation planned for five adults and two children coming from two different cities in the USA and one in Ukraine. Jessica deftly handled this — she was informative, offered options, and tailored the trip according to our tastes, all the while being patient and charming and generous. I was blown away by her app, which outlines the entire trip and allows 24-hour communication with Jessica, and she responds promptly. The app contains copies of all of your travel documents, everything right there at your fingertips. The places we stayed were amazing, seemingly tailor-made — beautiful, well-appointed apartments and hotels either right in the thick of things, or just on the fringes when we wanted something quieter.