Feedback | Brownell Travel


Open QuoteDear Louisa, I was planning to contact you today as well to thank you for the coffee (!) which we certainly have needed during this jet-lagged period! It was very thoughtful of you to send it, and we will use it immediately! As for the trip, it was spectacular. Everything went so smoothly- no problems with transfers or any of the travel plans. We also loved both hotels. The Sans Souci was particularly lovely and the location was great- probably better for us than the DO and CO, as it was a bit further away from all of the hubub, but was also in a very convenient area. We thought the guides were great, and learned a tremendous amount about the area. We had a nice balance between time for ourselves to explore and planned activities, so the whole thing was wonderful.Thank you so much for helping us to make this very special family vacation so memorable!End Quote

Open QuoteLouisa – the whole trip was fantastic! Thank you so much for all the effort you put in. Your touch literally made all the difference!
The weather was perfect. We made impromptu cocktails on the porch which was beyond fantastic with the view. Grant was over the moon with the complimentary BMW drive and I LOVED the time at the spa and by the spa pool – incredibly relaxing! Dinner at Salt was incredible! Thank you so much for making that reservation. ! Thank you so much again. We have some travel plans throughout the summer and will definitely make sure to get you involved! I am your biggest fan!End Quote

Open QuoteWow! Louisa!!! You really know how to set things up! We had a blast that started from the moment we walked out of the cab in from of the Ritz Carlton until we left Monday afternoon. Everything was perfect, even the weather. Saturday was the one chilly rainy-ish day and we devoted that to the Metropolitan Museum of Art so rain just made it more delightful. The plays were real highlights. That and the incredible attention and comfort delivered by the staff at the hotel. We walked and looked and ate more than you can imagine. I can’t thank you enough for the special touches, TNTM: too numerous to mention! Louise really got a kick out of the trip overall and should remember turning 21 for a while. Now, I cannot wait to dream up another trip and get your guidance. Matter of fact, we will really need to go back to NYC to see some more of what we missed. I will dream up another good excuse to celebrate. Thank you so much, Louisa.End Quote

Open QuoteWhat a trip. We are back and are feeling withdrawal that it is over. This is due, primarily, to you and your incredibly generous efforts that resulted in us having an unbelievable time at The Cloister. Truly, the room was breathtaking, with stunning marsh views (our favorite), chocolate-covered strawberries, two bottles of champagne, and a framed picture of the two of us! I just wish you could have seen this incredible suite, overlooking an even more incredible view of the marsh and sunset, an dmost of all, how happy it made us on our honeymoon. It was magical. Your personal touch made it feel like we were coming off of another wedding weekend. Thank you so much – can’t wait to book another trip!End Quote

Open QuoteThanks for all of your hard work! As for my tour of Santiago, it was FABULOUS!!!!!!! My tour guide was adorable, smart, articulate and very knowledgeable. She sensed what I wanted to see and made suggestions along the way. We saw a couple of markets, changing of the guard at the palace, we went to the top of San Cristobol and had an awesome view of the city. We walked along the pedestrian only streets, with wonderful window shopping and people watching. We saw a couple of churches, some government buildings and got a general feel for the city, along with some history. I can’t say enough good things about my guide and driver. First class all the way and lots of fun!
Thanks so much for arranging everything!End Quote

Open QuoteI had a good trip to New York. I was upgraded to a Suite at The Carlyle, thanks to you, and at ’21 Club’ they fell all over me! I sat at a wonderful table, the manager greeted me, and a couple of the other servers made sure everything was taken care of. I know it’s because of your business connection.End Quote

Open QuoteWe are having a wonderful time at the Sanctuary on Camelback. You worked some magic! Our table last night was beautifully decorated with rose petals…even the waiters wanted to know who we were. We were definitely treated like VIPs. The room and amenities are great. We LOVED the photos of our granddaughters in the room. A great touch. You are the travel advisor we have always dreamed of!End Quote

Open QuoteI just used Louisa to plan a Caribbean vacation. Since it was going to take us an entire day’s journey to get us to the island in question, she quickly calculated that we would be much happier stopping over somewhere en route. She effortlessly compared prices for flights and hotels to come up with the perfect, most cost effective itinerary. I could never have come up with a travel scenario as quickly and efficiently without a professional advisor. Louisa is very responsive, cheerful, and I was so excited to get our itinerary! Can’t wait for the trip : ). Thanks Louisa!End Quote

Open QuoteYou were a great resource for a recent weekend trip with my husband to Boston – fantastic research, efficient communication, and great hotel deals are just a few of the reasons I’m going to use you to book any trip, big or small! Thanks for making us feel like VIPs at the hotel – from the snacks and preferred drinks provided upon check-in to the great room upgrade, everything was wonderful. Thank you Louisa!End Quote

Open QuoteYou have done a great job getting everything together for us for our trip to Vienna and Budapest, despite our busy schedules – it is much appreciated!!!End Quote

Open QuoteWow, you are amazing! Thank you for ensuring we receive the available upgrade, resort credit, and free breakfast at The Cloister on Sea Island. This will make our honeymoon getaway all that more fun!End Quote

Open QuoteLouisa-you are amazing and did a fantastic job planning our Thailand honeymoon. Your recommendations were spot on, and you were very responsive and organized – all while sticking to our limited budget!End Quote

Open QuoteWow! I really think you found the perfect place for us! Thank you for all your help with organizing our honeymoon to the BVI. Anything else you can tell me about the area would be great, as I’m not very familiar. I’m very excited about Little Dix Bay!End Quote

Open QuoteThank you so much for ensuring we would receive Virtuoso amenities at the Old Edwards Inn & Spa after our wedding! you have no idea how much it means!End Quote

Open QuoteThank you so much for all your help in booking our honeymoon. We had a BLAST. There were bottles of champagne and chocolate covered strawberries waiting for us at both hotels. King and Prince even had framed photos of us up all over the beautiful room–and I’m guessing we have you to thank for that. What a lovely touch.End Quote