Your health and safety is of utmost importance to us.
We understand your concerns and questions about your future travel in light of coronavirus (COVID-19). We are here for you to get the information and facts that you need, and we are ready to create exceptional travel experiences when you are comfortable traveling again.
Learn more about client healthy and safety in future travel below.
As a Brownell client, you are not simply a reservation number but a discerning traveler trusting us with your leisure time. You are our top priority, and we will be your advocate before, during, and after your trip. Our global contacts include owners, general managers, and executives, and we will not hesitate to reach out to them should there be an issue.
Accurate Travel Information
Information about future travel is rapidly changing, and it is the responsibility of the traveler to educate themselves and be aware of individual municipality, city, state and federal guidelines and restrictions. Your Brownell Advisor can help point you to the most accurate and reliable information sources to help you make decisions regarding your travel.
Hotels and resorts around the world are updating their procedures to ensure the safety of guests. Many include:
- New hygiene and sanitation protocols
- Enhanced cleaning technologies
- Social distancing
- Touchless check-in
- Employee training
- Guest temperature check upon arrival
- Amenity kits with hand sanitizer
If you have questions or want more details about one of our specific partner hotels, we will get that information for your from our on-property contacts.
Travel Partner Reliability
We work with vetted and trusted travel partners around the world to ensure the very best experience for our clients. Like our hotel partners, tour operators as well as the World Travel & Tourism Council are implementing new protocols to insure safety. Many include:
- Consultations with health and epidemiology experts
- Employee training and health checks
- Private services
- Sanitations protocols
- Social distancing
We can get you specific health and safety protocols from our partners so you have the exact information for your trip.
If you want to start planning a future trip but do not want to book your flights, accommodations, tours, etc. yet, that is okay. You may engage your advisor to work with you to create an outline of your trip, and we can book it when you feel comfortable. You may not know when you will take the trip, but you can still enjoy the fun of dreaming and planning with your advisor!
We know how frustrating it is to be put on hold for hours when you need answers. Our team is available to answer your questions, dream about travel, and help you navigate this unprecedented time via phone, email, or video chat. We can even arrange three-way calls with our on-the-ground partners so you can ask questions and get information straight from the sources.
Many partners have or will be adjusting their cancellation policies to offer more flexibility. We will get the exact policy language from our partners for you, so that you can make informed decisions about booking your travel. In the event of cancellations your advisor will be available to work for you to make necessary changes and work on your behalf. There may be additional service fees to provide for these services, and your advisor will share those at that time for your approval.
Note: Some hotels and tour operators have changed their terms and conditions due to government policies. We will make sure you understand what this means for you should you book a trip or trip components in one of these destinations.
As travel restrictions, policies, and protocols change, we are committed to transparency and getting you factual information so you can make informed decisions. For more information or to talk to an advisor, contact us here.