Today, we see the legacy of Brownell carried out in our community and through the partnerships we form with suppliers. We are fortunate to work with suppliers who set high expectations for service and experience, yet also maintain a high standard for treating others well. One of our partners who lives out this mantra is Four Seasons Hotels and Resorts. Their Chairman Isadore Sharp famously anchored his team in the Golden Rule, a standard of human dignity shared by many faith traditions. Mr. Sharp’s emphasis on fostering good relationships at a company as deluxe and influential as Four Seasons inspired me many years ago as it reflects the importance of treating others well in business. Despite a company’s size or structure, we can have a high-performing community and team while incorporating processes and systems that respect our partners, team members, and clients.
So many of us in travel see wonderful examples of companies or individuals who have found a way to be highly successful in this cutthroat and media–influenced business environment while treating others well and doing so as an intentional business strategy. Can hospitality and travel as an industry lead by example in soothing the jangled nerves of our world with this business practice? I believe so! I am thankful for those who have inspired me and our team to live out these values in our company and our industry. I genuinely believe adopting the mindset of treating others with respect and kindness is not just good practice but has the power to positively impact your business.